API-first platform combining points, quests, rewards, and team mechanics with enterprise-grade governance for banks, telcos, and insurers.
Turn customer actions into safe, measurable engagement—with audit trails, fraud prevention, and AI-powered insights.
Playbasis is the gamified loyalty operating system that lets regulated enterprises (banks, telecoms, insurers) turn everyday customer actions into safe, measurable engagement through an API-first platform with points, quests, team mechanics, and AI-driven governance.
Govern wallets, policy engines, quests, and player directories from one console. Built for regulated teams that need audit trails, sub-second payouts, and assistant-guided workflows.
Compose API primitives into reusable playbooks tailored to your brand, use case, and compliance needs—powered by AI-driven orchestration.
Describe your use case in plain English—our AI composes playbooks from points, quests, rewards, policy rules, and team mechanics to match your requirements.
Ship pre-built mobile components that adapt to your design system. Customize colors, copy, and flows—or build from scratch with our SDK.
Every playbook runs through fraud detection, budget caps, and compliance checks. Monitor, simulate, and adjust in the Admin Portal without breaking production.
Multi-currency ledgers with instant debit/credit and audit trails.
Ingest millions of events from any source. Process them in real-time. Trigger rewards instantly.
Collect mobile, payments, CRM, and IoT actions in under 200ms.
Deterministic policy, state, and ledger checks under full governance.
Update wallets, advance quests, and notify downstream services.
Built-in compliance, fraud prevention, and vertical-specific playbooks for regulated industries.
Immutable logs for compliance
Hard caps & simulations
Velocity & anomaly checks
Isolated brand deployments
From loyalty heads at global banks to one-person growth teams at fintechs—Playbasis scales with your ambition.
Banks, telcos, e-wallets, insurers, retail & F&B groups
Juggles multiple systems, designs promos in Excel, waits weeks for BI results
Active members • Earn/redeem ratio • Program ROI • Reward liability
Single gamified OS for points, tiers, quests, and vouchers. AI agents suggest campaigns, simulate impact, and output "what's working" narratives.
Mobile banking, fintech, telco, and super-app product teams
Every gamified idea becomes a custom build with long QA and compliance review
DAU/MAU • Feature adoption • Funnel conversion • App ratings
Plug-in engagement layer via SDKs. Journey templates for onboarding, activation, win-back. AI proposes funnel-specific missions and monitors lift.
CRM teams in banks, telcos, insurers, e-commerce, super-apps
Depends on IT for complex logic; struggles to measure incremental impact
Activation & churn • Campaign uplift • Revenue per active user
Interactive missions and streaks inside the app. AI auto-builds segments, runs A/B tests, and surfaces clear uplift dashboards.
Analytics teams in larger banks, telcos, super-apps
Designs tests manually, wires data from multiple systems, can't keep up with demand
Experiment quality • Statistical validity • Uplift on spend/retention
Built-in randomization, exposure logging, and variant policies. AI spins up tests, monitors significance, and produces exec-ready summaries.
Card & payments teams, merchant acquiring, co-brand teams
Manages deals via slides and CSVs; reconciliation is manual; hard to compare partners
Partner count • Voucher redemption • Incremental traffic • Co-funding
B2B2C engagement marketplace with structured offers, real-time redemption, and tri-party reporting. AI allocates budgets and generates merchant reports.
Finance & ops teams handling loyalty liabilities and settlements
Reconciles points and vouchers via spreadsheets; limited campaign-level P&L visibility
Accuracy of books • Loyalty liability (IFRS 15) • Breakage • Recon errors
Unified wallets & voucher ledger with per-campaign breakage. AI auto-compiles statements, flags anomalies, and summarizes cost vs uplift.
Early-stage fintechs, digital banks, mid-market retailers
One person owns growth + loyalty; runs basic cashback; no bandwidth for proper design
New users • Activation • Retention & ARPU • Basic campaign ROI
Enterprise-grade loyalty as a service. Virtual Loyalty Manager agent converts goals into plans, drafts configs, and sends weekly "do this next" summaries.
Regional SIs, digital agencies, consulting firms serving banks
Rebuilds campaigns from scratch for each client; little reuse; hard to productize
Delivery timelines • Client satisfaction • Ability to upsell
Standard engagement backbone with reusable mechanics. Solution Architect Copilot maps requirements into configs and produces demo setups.
Traditional platforms give you points and tiers. Playbasis gives you a broad set of composable mechanics (quests, teams, streaks, badges) with enterprise-grade policy enforcement, real-time event processing, and AI-powered insights—all via API-first architecture.
You own your data. Every transaction is logged with immutable audit trails. We support GDPR/CCPA compliance, multi-tenant isolation, and regional data residency. Enterprise plans include self-hosted deployment options.
Absolutely. Start with a single quest or referral program. Our composable primitives let you add mechanics incrementally without ripping and replacing your existing stack. Scale from pilot to multi-market deployment on the same platform.
Our Adjudication Engine enforces real-time policy checks on every transaction: velocity limits, budget caps, eligibility rules, and anomaly detection. You can simulate campaigns before launch to model liability and prevent abuse.
Beta access is rolling out now for select enterprise customers. Sign up for early access to join the waitlist. General availability expected Q4 2025.