# Churn-Prevention Segment Plan

## Segments

- Low-data prepaid customers in congested districts: education plus starter data bundle.
- High-value postpaid customers with recent complaints: care callback plus service assurance note.
- Travel corridor users: roaming readiness and recharge reminders before weekend demand.
- Enterprise users near SLA thresholds: proactive router or fiber handoff check.

## Current hero asset

- Field technician tower inspection visual: Editorial visual for field operations, tower inspection, outage triage, and mean time to repair.

## Review requirements

- No subscriber PII in public demo artifacts.
- Pricing and eligibility language requires operator approval.
- External sends remain disabled for the public showcase.