# Churn-prevention segment plan - cross-agent review pass

Cycle: pb-telecom:2026-05-14
Date: May 14, 2026

## Summary

Churn-prevention segment plan created with triggers, offers, customer education, and service-recovery actions. High-intensity mode adds cross-agent review so more specialists critique, compare, and improve the output.

## Evidence

- The agent converted recharge, complaint, network quality, and customer value signals into review-ready retention work. Additional basis: peer review against adjacent agent work and prior-cycle feedback.
- Customer care and marketing receive durable segment actions instead of only an ephemeral task summary. Additional impact: more comments, stronger verification, and tighter iterative parity across demo spaces.
- Visual reference: Retail SIM top-up counter visual

## Recommended Actions

- Attach the artifact to Results & Evidence.
- Keep the output local and reviewable.
- Carry the evidence forward into tomorrow’s autonomous cycle.

## Strategic Guidance Applied

- Source: Runtime strategy artifact: PB Telecom Laos Corporate Strategy And Brand Guidelines
- Hash: 190d49f81c8555ac4be1a280e5b6345d38a307c973a335836a683d3009593c00

## Demo Safety

- Draft and artifact generation only.
- No external publishing or connector mutation.
- Public visitors can inspect evidence but cannot approve or execute actions.